Refund, Exchange & Return Policy

Here at Divine Organic Tea, we pride ourselves in making sure that all our products are of the top quality and standard, but we understand that sometimes you may need to return purchased items.

Returns and Refunds Policy:

If you receive damaged or incorrect items, please contact our customer support team within 7 days of receiving your order. We will provide instructions for returning the items and will either issue a refund or send a replacement.

For unopened products that you wish to return for reasons other than damage or incorrect items, we offer a return window of 14 days from the date of receipt. The following conditions apply to unopened product returns:

  1. Unopened Products:

    • To be eligible for a return, the product must be unopened, unused, and in its original packaging with all seals and labels intact.
    • Returns for unopened products are subject to inspection and approval by our team.

  2. Return Process:

    • To initiate a return for an unopened product, please contact our customer support team within the 14-day return window. We will provide you with instructions for returning the item.
    • Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping for unopened products unless the return is due to a mistake on our part (e.g., shipping the wrong item).
    • We recommend using a trackable and insured shipping method to ensure the safe return of the product.

  4. Refund Processing Time:

    • Refunds for unopened product returns will be processed within 5-7 business days after we receive and inspect the returned item. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

  5. Contact Us:

    • If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team for assistance.

We are committed to providing you with a hassle-free return process for unopened products that meet the specified conditions. Thank you for choosing Divine Ingredients for your culinary needs.

We're so sorry to cause any inconvenience, if you have any questions or concerns, please get in touch with us at orders@divineingredients.com or (778)785-0088.